| Revenue mix | Repair, drain cleaning, repipe, remodel, emergency, commercial, residential, and project revenue carry different margins and risk. | Revenue and gross margin by service line, job type, customer type, and month. |
| Commercial accounts | Repeat commercial work, property accounts, service history, and drain-cleaning demand can improve buyer confidence. | Customer list, service history, account tenure, pricing, frequency, and relationship owner. |
| Technician depth | Buyers need proof that labor capacity and technical knowledge can stay with the business after closing. | Roster, tenure, licenses, apprentices, compensation, training, productivity, and turnover detail. |
| Owner dependence | If the owner controls sales, estimating, dispatch, customer relationships, or technical decisions, transition risk increases. | Owner role map, manager responsibilities, customer handoff plan, and transition expectations. |
| Systems and dispatch | Dispatch discipline, field-service software, estimating, job costing, and call tracking help buyers see operating maturity. | Software stack, job reports, close rates, scheduling process, call sources, and KPI reporting. |
| Customer concentration | Heavy dependence on a few accounts can affect price, structure, and diligence intensity. | Top customer list, revenue share, tenure, contracts, assignability, and relationship history. |
| Fleet, equipment, and tools | Deferred fleet, jetters, drain machines, cameras, tools, or equipment needs can change working capital, purchase price, or post-close investment assumptions. | Fleet list, equipment list, age, debt or leases, tools, maintenance history, and replacement needs. |
| Callbacks, permits, and claims | Open claims, callbacks, permits, code issues, or warranty exposure can reduce buyer confidence quickly. | Callback reports, warranty policy, open permits, claims, safety records, and insurance history. |
| Financial reporting | Clean books reduce friction and make normalized earnings easier to defend. | P&Ls, balance sheets, tax returns, add-backs, AR/AP aging, WIP, working capital, and debt schedules. |
| Local demand and reputation | Local density, service density, reviews, referral flow, and reputation influence buyer fit and integration value. | Service area, customer density, reviews, referral sources, local search position, and market reputation. |