| Revenue mix | Recurring maintenance, contract work, project work, emergency response, and seasonal work carry different margins and risk. | Revenue and gross margin by service line, contract type, customer, month, branch, and work category. |
| Contract quality | Term length, renewal history, termination rights, assignment language, and pricing escalators affect transferability. | Customer agreements, renewal records, service scopes, change orders, pricing history, and transfer terms. |
| Customer concentration | Large multi-site customers can be valuable, but heavy concentration can change price, structure, and diligence intensity. | Top customer list, revenue share, tenure, locations served, contract status, profitability, and relationship owner. |
| Service breadth | Integrated service offerings can increase wallet share, but buyers need proof that each line is profitable and manageable. | Service-line P&Ls, gross margin, staffing model, subcontractor detail, and cross-service account penetration. |
| Labor model | Field workforce stability, supervisors, overtime, recruiting, training, and subcontractor dependence shape execution risk. | Roster, tenure, pay structure, turnover, utilization, subcontractor agreements, and supervisor responsibilities. |
| Operations and dispatch | Scheduling, routing, branch reporting, job costing, and response times show whether the business can scale and transfer. | Software stack, dispatch process, route density, branch reports, job costing, KPI reports, and service-level data. |
| Management depth | Buyers need to know who runs accounts, crews, scheduling, billing, sales, and customer communication after closing. | Org chart, role map, account manager list, owner responsibilities, leadership gaps, and transition plan. |
| Risk profile | Safety, insurance claims, compliance, licensing, union exposure, and customer requirements can affect closing certainty. | Safety logs, claims history, insurance detail, compliance records, training records, and customer requirements. |
| Working capital | AR quality, payroll timing, inventory, accrued expenses, and seasonal swings can affect deal structure and cash at close. | AR/AP aging, payroll cadence, accrued liabilities, WIP, backlog, inventory, and normalized working capital detail. |
| Growth profile | Buyers want realistic growth levers, not unsupported projections. | Pipeline, expansion opportunities, cross-sell targets, service area detail, lost work notes, and recent bid history. |